Morvélo Returns Policy
We think you'll love your Morvélo products as much as you love your riding. We're passionate not only about cycling and design but more importantly quality. However we can appreciate people can change their mind or in rare occurrences manufacturing faults can occur. If this is the case, here are the options available.
EXCHANGE OR REFUND
If you would like an exchange or refund, please fill in the returns form that accompanied your order and send it back to us with your returned item(s) which should be unused, with it's bag and complete with tags. You have a 90 day period in which to make this exchange or return. The right to return or exchange items within 90 days does not affect the statutory right to cancel.
Exchanges can only be made on a like-for-like basis, this means a different size or design of the same product, from the same season. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Please send your returns to:
Morvelo Bicycle Apparel (Returns),
PO Box 1000,
Tyne and Wear,
What to do with your returns
We recommend returning your order using a trackable method as both you and Morvelo can track the return if there are any problems. Liability for the return is with you until it has arrived in our warehouse. For returns from the UK, we recommend a Royal Mail tracked service. Please note that some courier companies will not deliver to a PO Box.
- • All tags and labels should not be removed from any item
- • The item should be unworn (apart from an initial try on) and as new
- • Please retain the original packaging and return items as you received them - in other words, don't send back items in any other packaging but the original, as we will unfortunately not be able to either exchange or refund them
- • Steer clear of strong perfumes or deodorants that may leave a scent or mark on the item
The returned product must be sent back along with a complete returns form.
If you have lost the returns form that came with your order, please download another: Click here to download returns form.
If the reason for the return is that the product does not fit you, or you don't like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it along with the hangtags. If the reason for the return is that the product is faulty, you must state the nature of the fault on your note. The fault must not be the result of using the product for purposes for which it was not intended, such a body surfing down tarmac or using it as a brake.
When you request a refund for returned products, we will refund the cost of the products but not the shipping cost. When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.
If you are returning part of a Bundle or Complete, the bundle discount is no longer valid. For example: if you buy an Nth Series Jersey and Shorts Bundle for £168 and return just the Jersey, you will be refunded £48, because the shorts cost £120 when bought individually.
We aim to process returns within 2 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days.
All returns to us in the UK from overseas must be marked on the customs declaration that it is a 'RETURNED ITEM' and also including a print out of the emailed receipt you have from us. This will mean that there are no custom charges liable. If you do not do this and we are charged by UK Customs, we will need to charge you the customs fee.
Please email any questions to firstname.lastname@example.org with the subject line "Returns".