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Returns Policy

OUR 365 DAY RETURNS

We want you to love your Morvélo products as much as you love your riding. We're passionate not only about bikes, but also design and quality. 

If you would like an exchange or simply a refund, please fill in the returns form and send it back to us with your returned item(s) within 365 days from the date of purchase. The only thing to remember is that for any returns received after 30 days from date of purchase, a voucher for the value of the original purchase price will be issued in place of a refund. Returns received before 30 days will be refunded as normal. The right to return or exchange items within 365 days does not affect the statutory right to cancel. Please send your returns to:

Morvelo Bicycle Apparel (Returns),
Unit 3, 
Crown Yard, 
Heathfield, 
East Sussex
TN21 8QZ
United Kingdom


What to do with your returns

We recommend returning your order using a trackable method as both you and Morvelo can track the return if there are any problems.

  • • All tags and labels should not be removed from any item
  • • The item should be unworn (apart from an initial try on) and as new
  • • Please retain the original packaging and return items as you received them - in other words, don't send back items in any other packaging but the original, as we will unfortunately not be able to either exchange or refund them
  • • Steer clear of strong perfumes or deodorants that may leave a scent or mark on the item

The returned product must be sent back along with a complete returns form.

If the reason for the return is that the product does not fit you, or you don't like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it along with the hangtags. If the reason for the return is that the product is faulty, you must state the nature of the fault on your note. The fault must not be the result of using the product for purposes for which it was not intended, such a body surfing down tarmac or using it as a brake.

When you request a refund for returned products, we will refund the cost of the products but not the shipping cost. When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.

We aim to process returns within 2 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days.


International Returns

All returns to us in the UK from overseas must be marked on the customs declaration that it is a 'RETURNED ITEM' and also including a print out of the emailed receipt you have from us. This will mean that there are no custom charges liable. If you do not do this and we are charged by UK Customs, we will need to charge you the customs fee.


Sale Items

If the returned products were bought by you in a sale or at a reduced price, the entitlements set out above do not apply. Please note that we cannot except exchanges or returns on items purchased at a discounted price.


Questions

Please email any questions to domestique@morvelo.com with the subject line "Returns"