If you overcook it on the road, trail or track you can rest assured that Morvélo have got your back. We offer anywhere between 5% to 100% off a replacement product when you hit the deck and trash your Morvélo clothing. Crash Replacement Policy is simple: the worse the crash the better the discount. The scale of the discount is determined by us, and any damaged items need to be returned to us before the discount can be given. Normal wear and tear or bramble/fabric pulls do not apply.
To make a claim please email firstname.lastname@example.org with the subject line 'crash replacement' and include your full name, order number and a photo which shows the damaged to the kit.
Terms and Conditions
- The crash replacement policy applies to products bought from morvelo.com within the last 18 months.
- Posting your crashed goods is at your expense. We strongly recommend using a signed for service, as it is your responsibility to ensure the goods arrive with us.
- You must be able to provide proof of purchase (such as your order number or email receipt)
- The replacement offer is only valid for the original purchaser.
- Only genuine claims will be accepted (our decision on whether a claim is genuine is final)
- Normal wear and tear, bramble/fabric pulls, or other damage do not apply.
- You will receive a discount code (the scale to be decided by Morvélo) valid for the purchase of a replacement article of the same description and cost - in the event of the item being out of stock we will allow you to use the discount against a similar item.
- The discount cannot be used with any other offer or promotion, including items in the sale.
- Only clean items will be accepted so please wash the blood and dirt off an item before returning it!
- Please email email@example.com with you order number and a photo of your damaged kit to make a claim.