CORONAVIRUS UPDATE: Due the current worldwide health situation, there are delays to our dispatch time while our fulfilment centre makes changes to protect its employees and customers. Please support them, and us, by allowing for some extra delivery time.
The fulfilment centre is now running small shifts to reduce staff contact. Next day orders will be counted from day of shipment, as it may take them a day or so to pack and despatch your order.
Overseas orders are currently experiencing delays of up to 3 week due to varying country restrictions. Most have been lifted since April 10th and will be starting to process through, however there is a backlog that will be adding to the delay.
Thank you for you patience and understanding.
Please note timeframes below are for normal service and will be longer for current orders.
If you place your order before 7pm Monday to Friday, or before 2pm on a Saturday, we'll send it out the same day. Otherwise, it'll be dispatched the next working day.
You can check the status of your order at any time on your account page.
|For all orders|
Standard (below £25)
Royal Mail 48 Tracked & Signed
2-3 working days
|Standard (above £25)||FREE||Royal Mail 48 Tracked & Signed||2-3 working days|
Premium Next Day
|£10||DPD Next Day||
Next day Mon-Friday (Order by 3pm Mon-Fri)
|For all orders below £25 / above £25|
|Europe||£2.99 / FREE||Royal Mail International Tracked & Signed||3-5 days*|
|USA||£3.99 / FREE||DHL Express||3-7 days*|
|Canada||£3.99 / FREE||Royal Mail International Tracked & Signed||3-7 days*|
|Australia||£4.99 / FREE||Royal Mail International Tracked & Signed||5-10 days*|
|Rest of the World||£4.99 / FREE||Royal Mail International Tracked & Signed||5-10 days*|
|EXPRESS International Shipping|
|Europe (Road / Air)||£15 / £17.50||DHL Express||1-2 days*|
|Australia||£20||DHL Express||2-3 days*|
|Rest of the World||varies||DHL Express||varies|
* These delivery estimates are provided by Royal Mail but customs checks and local courier processing in some countries may result in longer shipping times. If you're concerned that your order is delayed please email email@example.com quoting your order number. Please note that international orders are not counted as lost until 25 days after dispatch so until this time Morvélo are unable to replace the missing items.
Please note: Depending on the value of your order and country you live in, you may be liable to customs charges or local import duties as levied by the carrier on behalf of the local customs authority. This is a legal requirement and the charges are the buyers responsibility.
All items are shipped from our UK warehouse. A confirmation email will be sent out once your order has been dispatched with a link to order tracking.
In the unlikely event that your order is delayed or you have any concerns about your delivery, please email us at firstname.lastname@example.org.
If an order is returned to us because of an incorrect address, either for UK or Rest of the World, we reserve the right to charge postage for the redelivery.
We are unable to ship to PO Boxes. Please make sure your shipping address does not use one.
Please make sure you check your delivery address when placing your order. Warehouse pick and pack orders immediately and we are unable to change orders.
We’re always happy to help. If you have any questions please email us at email@example.com