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Slice it with Klarna FAQs

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
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How does Slice it in3 work?

Slice it in3 will allow you to spread the cost of your purchase over3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed byMorvélo and instalments2 and3 are scheduled30 and60 days later, respectively.
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Am I eligible for Slice it in3?

To use Slice it in3 you must be at least 18. Whilst this option is widely promoted, Slice it in3 is subject to your financial circumstances. When choosing Slice it in3, our assessment will not affect your credit rating.
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How can I increase my chances of being accepted for Slice it in3?

Klarna is unique and offers Slice it in3 based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Slice it in3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
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What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Slice it in3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
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Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna norMorvélo run credit searches against you that could impact your credit rating.
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Why have I not been offered Slice it in3?

Although Slice it in3 is widely promoted it is not always universally available. The Slice it in3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
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What are my payment options with Klarna?

Payment for your Slice it in3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. Thesecondandthird instalments are collected30 and60 days, respectively, after the first instalment.
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What happens if I cancel or return my order?

As soon asMorvélo have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
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What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Slice it in3 purchase atMorvélo from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
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I have been asked to go to Klarna's site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging ontoKlarna.com/uk.  
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What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
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Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held byMorvélo. All transactions take place via connections secured with the latest industry standard security protocols.
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Can I pay before the due date?

No, this is not currently possible for Slice it in3 purchases.
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Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in atwww.klarna.com/uk.
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What happens to my statement, when I've returned the goods?

OnceMorvélo has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
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I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please callMorvélo to check on your order and delivery status. You can also contact Klarna’sCustomer Service so that we can postpone the due date on your payment.
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I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
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I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
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I haven’t received an email with my statement/payment information.

You can log in atwww.klarna.com/uk, where you will find all of your orders and payment schedule information.
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I still have questions regarding payment, how can I get in touch?

Visit Klarna’sCustomer Service for a full list of FAQ’s, live chat and telephone options.

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