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Morvélo Returns Policy

 

We think you'll love your Morvélo products as much as you love your riding. We're passionate not only about cycling and design but more importantly quality. However we can appreciate people can change their mind or in rare occurrences manufacturing faults can occur. If this is the case, here are the options available.

EXCHANGE OR REFUND

Morvélo provides free UK returns within 90 days of purchase from morvelo.com.

Providing your item is unworn, as new and has all it’s tags attached you can return it for an exchange or refund within 90 days of purchase (or 30 days for Sale items). Please fill in the returns form that accompanied your order and send it back to us with your returned item(s), following the guidelines below.

Please use the pre-paid label included with your order to send your returns to:

Morvelo Bicycle Apparel (Returns),
PO Box 1000,
Gateshead,
Tyne and Wear,
NE85 2BS
United Kingdom

The returned product must be sent back along with a complete returns form. If you have lost the returns form that came with your order, please download another: Click here to download returns form.

Warranty Returns

If you notice a defect with your Morvélo item(s) within 3 months, we will provide a refund or replacement. Please note that this does not cover damage caused by accident, improper care, normal wear and tear, snags, rips or abrasion.

If you have crashed in your kit, please see our Crash Replacement Policy.

For any warranty claims or queries, please contact cservices@morvelo.com, stating your order number in the email.

Exchanges

Exchanges can only be made on a like-for-like basis, this means a different size or design of the same product, from the same season. If you would like a different product, please use the same process to return the item for a refund and place a new order. 

We aim to send out replacements within 7 days of the return arriving with us.

Refunds

When you request a refund for returned products, we will refund the cost of the products but not the shipping cost.

If you are returning part of a Bundle or Complete, the bundle discount is no longer valid and your refund amount will reflect this.

We aim to pay refunds within 7 days of the return arriving with us.

International Returns

International returns are at the customer's expense, unless the returned item is faulty, in which case please contact Customer Services and we will arrange to cover your costs. All returns to us in the UK from overseas must be marked on the customs declaration that it is a 'RETURNED ITEM' and also including a print out of the emailed receipt you have from us. This will mean that there are no custom charges liable. If you do not do this and we are charged by UK Customs, we will need to charge you the customs fee.

Questions

Please email any questions to cservices@morvelo.com with the subject line "Returns".

 
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